Cutting Edge Systems
As a Data Doctors franchise owner, you stand on the shoulders of one of the most experienced computer service chains in the U.S., with over 25 years of experience and hundreds of thousands of serviced computers under our belt. We have consistently led the pack, and we continue to advance the art and science of computer service for residential and small business customers. Our franchisees get state-of-the-art tools and systems that are the envy of our competitors.
The Backbone - Our Technical Processes
We start with some of the most comprehensive technical processes in the industry, forming the core of our high quality service offering to customers. There is a difference, when it comes to the quality of computer service, and Data Doctors is the gold standard, consistently delivering service to customers that exceeds expectations. Just ask us, and we'll share some of the thousands of customer feedback forms with you. We take more time with each customer and computer, and follow a more rigorous program to ensure high quality results.
Managing the Business - Point of Sale and Extranet
| In-store information systems for franchisees are handled by a custom implementation of Microsoft Dynamics Retail Management System, as well as a robust franchise extranet with reporting, training, and franchisee discussion forums - to name just a few of the many capabilities. | 
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Customer Check-In Process - Quality, Satisfaction and Sales
| Data Doctors has recently implemented the Data Doctors Service Advisor, a custom web-based application available over the Data Doctors Extranet that helps the Data Doctors franchisee and customer to jointly work through the computer check-in process in a way that enhances the consultative nature of the Data Doctors sales process, reduces customer anxiety, and increases average transaction values. Ask us for a demonstration! | 
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Customer Relationship Management - Best in Class
| Data Doctors has developed a custom implementation of Salesforce.com Enterprise Edition, giving our franchisees access to the very best customer relationship management tool available - a level of CRM sophistication usually reserved for much larger companies, and almost never available or cost-effective for sole proprietors of small businesses. All customer information from the Retail Management System and Data Doctors Service Advisor is integrated with Data Doctors' implementation of Salesforce.com, ensuring that franchisees always have a comprehensive view of their best relationships and future revenue opportunities. | 
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One-to-One Digital Marketing - Rich, customized and automated targeting
| Data Doctors has rolled out the industry-leading email marketing software service, ExactTarget, to augment the ability of franchisees to communicate with their customers efficiently, dynamically, and cost effectively - ultimately driving improved return on investment in marketing. ExactTarget is fully integrated with the Data Doctors implementation of Salesforce.com, allowing franchisees to seamlessly use point of sale, transaction, and customer information to generate timely and impactful correspondence and promotions to further increase sales. | 
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Executive Team - Industry Leaders
Ken Colburn, President and CEO, is one of the originators of the computer services industry for consumers and small business, and his contribution to the industry over the past 25 years are too numerous to list, with literally hundreds of appearances on TV, radio, and internet, as well as traditional print media. He hosts a weekly radio show, as well as a weekly segment on CNN.com.
Brandon Disney, COO, is the principal architect of Data Doctors unrivaled technology and information systems infrastructure. He has spent years developing the tools and systems that allow franchisees to become technology leaders in their own communities.
Ken Moskowtiz, VP Media & Brand Development, is the head of Data Doctors Media Group and is spearheading the acceleration of the Data Doctors media expansion in existing and new markets. Prior to Data Doctors, he worked with radio and television stations on a regional, national, and international basis and on large-scale branding and imaging programs in his capacity as the Image Director of Bonneville Radio, Phoenix, a national media company with stations in many major US markets. He also owns and operates his own small custome photography business, giving him a unique perspective and ability to understand what it takes to create a name and brand following.
Kevin Church, VP Operational Management, is the head of Data Doctors business operational activities and provides training, coaching and assistance to both company employees and franchisees alike. Prior to Data Doctors, he worked at several national consumer electronics and computer services companies in various capacities from store manager to district supervisor and brings years of experience managing and training for operational retail and service success. He understands what it takes to make the retail and services operations he manages successful and has a unique ability to convey this clearly and concisely to others.
